The latest version of Channel.me now includes the option to export your chat history to a CSV file which can be opened and edited in Microsoft Excel. We have also proivded the ability for visitors of your website to rate the chat they had with an agent which is also included in the history export.
Many of our customers had requested a new feature that would allow their customers to rate the chat converstation they had. We have answered this call and add this feature. When a chat is ended by either the agent or visitor, a new screen will appear that allows the visitor to rate the conversation:
Using the stars the visitor rates the chat and also has the ability to add any comments they may have in the field under the stars.
These ratings are stored in chat history and are also included in any chat exports.
If you have any questions about this feature or any feedback, please contact us at firstname.lastname@example.org.